bat33's Privacy Policy
This policy explains in detail how your personal information is collected, used, and kept secure on the bat33 platform.
Privacy Policy — Introduction
General Overview
bat33 is a secure, modern mobile gaming platform for players in Bangladesh. Protecting your personal information is our highest priority. This privacy policy describes how bat33 collects your information, the purposes for which it is used, and the circumstances under which it may be shared with third parties.
This policy applies to bat33's website, mobile application, and all related services. By registering on bat33 or continuing to use the service, you are considered to have accepted the terms of this privacy policy.
We encourage you to read this policy in full. If you have any questions, please contact our support team.
What Information We Collect
Information You Provide
When you create an account on bat33, process transactions, or use our support service, we may collect the following information:
- Full name and date of birth
- Email address and mobile number
- Payment details — bKash, Nagad, or Rocket account numbers (full details are not stored)
- Details of documents submitted for identity verification
- The content of your communications with us via support chat or email
Automatically Collected Information
When you browse or use the bat33 platform, our systems automatically collect certain technical information. This includes:
- IP address and device type
- Browser name and version
- Operating system information
- Date, time, and duration of page visits
- Session data from cookies and similar tracking technologies
- Referring website or source URL (where applicable)
Purpose of Data Use
How We Use Your Information
bat33 uses collected information for the following legitimate purposes:
- To create, verify, and manage accounts
- To process deposit and withdrawal transactions
- To provide bonuses, promotional offers, and personalised experiences
- To prevent fraud and ensure security
- To improve platform performance and resolve technical issues
- To provide customer support and resolve your complaints
- To apply responsible gaming policies and prevent excessive gaming
- To meet applicable legal and regulatory obligations
bat33 will never use your personal information for any unauthorised or unnecessary purpose.
Cookies & Tracking Technologies
Use of Cookies
bat33 stores cookies in your browser. Cookies are small text files placed on your device when you visit a website. They are used for the following reasons:
- To keep your login session active and avoid re-authentication each time
- To remember your preferences and language selection
- To analyse platform usage and improve performance
- To keep security features active and detect fraud
You can control cookies by changing your browser settings. However, disabling cookies may cause some features of bat33 to not work properly.
Sharing Information with Third Parties
When and With Whom Information Is Shared
bat33 does not sell your personal information to third parties. However, information may be shared in the following limited and specific circumstances:
- Payment processors: Necessary information is shared with payment service providers such as bKash, Nagad, and Rocket to complete transactions.
- Technology partners: With trusted technology service providers for platform operations — who work under strict confidentiality agreements.
- Legal obligations: To comply with court orders, lawful requests from investigative authorities, or requirements under applicable law.
- Fraud & security: With relevant security services to detect and prevent fraudulent activity.
Outside of the above cases, bat33 does not transmit your personal information to any third party without your explicit consent.
Third-Party Services
The bat33 platform may include content integrated from game providers such as Pragmatic Play, Evolution Gaming, JILI, and Spribe. These third parties have their own privacy policies, and their terms may also apply when using their software. bat33 is not responsible for third-party policies.
Data Security Measures
Security Technologies & Practices
bat33 adopts industry-standard security measures to keep your information safe. Our security infrastructure includes:
- SSL (Secure Sockets Layer) encryption — keeping all data transmissions secure
- Encrypted database storage — for storing sensitive information
- Two-Factor Authentication support
- Regular security audits and vulnerability testing
- Access controls — only authorised staff can access personal information
- Firewalls and intrusion detection systems
However, no method of data transmission over the internet is 100% secure. bat33 is committed to the highest level of protection, but cannot guarantee complete security.
Data Retention Period
How Long Information Is Retained
bat33 retains your personal information for as long as your account is active or as needed to provide the service. Even after an account is closed, information may be retained for a period for the following reasons:
- To meet legal and regulatory obligations
- To resolve disputes or defend against legal claims
- To prevent fraud and ensure security
- To maintain financial records and audit trails
Once the required retention period has ended, bat33 securely deletes your personal information or converts it into a non-identifiable form.
Your Data Rights
Your Rights Over Your Personal Information
bat33 believes you should have full control over your own information. To that end, we recognise the following rights:
- Right to access: You can find out what information we hold about you.
- Right to rectification: You can request that incorrect or incomplete information be updated or corrected.
- Right to erasure: In certain circumstances, you can request that your personal information be deleted.
- Right to restrict processing: In specific cases, you can request that processing of your information be suspended.
- Right to portability: You can request a copy of your information in a structured, machine-readable format.
- Right to withdraw consent: You can withdraw your consent at any time — though this will not affect prior processing.
To exercise these rights, email [email protected]. bat33 will respond to your request within a reasonable time.
Opting Out of Marketing Communications
If you no longer wish to receive promotional messages or offer-related emails from bat33, you can request to opt out at any time. However, transaction-related, account security, and service-related notifications may continue to be sent, as these are essential for managing your account.
Privacy of Minors
Age Verification & Child Protection
bat33 is operated exclusively for individuals aged 21 and above. We do not intentionally collect personal information from anyone under the age of 21.
If we have reason to believe that a minor has registered, the relevant account will be suspended immediately and any collected information will be securely deleted. If a parent or guardian believes their child's information has been collected unintentionally, please contact [email protected] without delay.
Changes to Policy
Updates & Revisions
bat33 may update this privacy policy from time to time — due to changes in the service, new legal requirements, or technical developments. For any significant changes, we will:
- Publish the updated policy on the website
- Note the "Last Updated" date at the top of the page
- For important changes, we may notify registered users by email
Continuing to use bat33 after any changes means you are considered to have accepted the terms of the updated policy. We therefore recommend reviewing this page periodically.
Legal Basis for Data Processing
Grounds for Lawful Processing
bat33 processes personal information on the basis of one or more of the following legal grounds:
- Contractual necessity: Where processing is essential to fulfil the service agreement.
- Consent: Where you have given specific consent, particularly for marketing communications.
- Legitimate interests: For purposes such as fraud prevention, ensuring security, and improving the service.
- Legal obligation: To comply with applicable laws and regulations.
Contact Us
For Any Privacy-Related Questions
If you have any questions, concerns, or requests to exercise your data rights regarding this privacy policy, please contact the bat33 support team. We provide support in Bengali and English 24 hours a day, 7 days a week.
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